Spectrum Digital Background

Customer Service

Automation

Customer Service Automation

How Customer Service Automation Works

It’s just common sense. When it comes to great customer experiences, then customer service plays the starring role. It’s the people who actually talk to customers who can have the biggest impact. But when customers first call they’re not always in a great mood. They can be frustrated. Confused. Hard to please. They want help and answers. And they want them fast. We’ve all been there.

That puts a lot of pressure on the customer service team. They need to do more than address the caller’s issue—they also need to be empathetic. They need the soft skills to communicate effectively and manage calls with tact. And that means they need easy access to the right tools and information, so they can focus on the caller. What they need is a world where processes run smoothly and they have more time to resolve tougher calls with fewer hand-offs.

It’s a lot to ask. But automation can help.

A lot of the calls are routine and repetitive. They reset passwords. They update addresses. They check order and service status. These tasks aren’t hard to complete. But they eat up time—the team and the customer’s.

Automation can help customers resolve many of the most common issues they encounter.

Where Spectro Currently Lives

Social Proof Spectrum Digital Customers

Automation for Customer Service

Expand & Scale Up

Divert calls, chats, emails, web forms, support tickets, and other interactions with automation.

Make customer service easier with streamlined, always-on channels for more consistent and faster time to service.

Spectro Customer Service Automation

Personalised Experiences

Improve employee value and productivity by empowering agents to focus on delivering better customer experiences, including upsell and cross-sell recommendations.

Offer more personalised customer interactions using automation combined with AI for real-time intelligent agent assist.

Spectro Customer Service Automation

Streamline Processes

Harness automation technology to provide interaction and customer journey analytics to achieve visibility into customer service performance, drive value creation, and reduce costs.

Automate common customer service operations activities. Provide the customer with self-serve tools to resolve issues themselves quickly or reduce employee training times by eliminating some manual actions.

Spectro Customer Service Automation

Customer Satisfaction

Deliver exceptional customer experiences by connecting the complete customer journey, augmenting customer service employees, customer service systems, and processes to increase net promoter score and loyalty.

All while controlling costs and boosting revenue opportunities.

Spectro Customer Service Automation